sultanTerms of Use

When you create an account on sultan, you agree to the terms that govern how we operate our platform, how you use our services, and what happens if disputes arise. These terms apply to all users across our service regions—Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We've written them in plain language so you understand your rights and responsibilities on sultan.

Our terms cover account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), game rules, bonus conditions, and how we handle disputes. We also explain what happens if you violate our policies and how we protect your data.

This page is not a substitute for legal advice. If you have specific questions about how our terms apply to your situation, contact our support team or consult a legal professional.

Account creation and use on sultan

To open an account on sultan, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, email address, phone number, and government-issued ID for KYC verification. This verification protects your account from unauthorized access and helps us comply with anti-money-laundering regulations.

You are responsible for keeping your sultan password confidential. If you suspect unauthorized access to your account, notify us immediately. We will not be liable for losses resulting from unauthorized use if you have failed to protect your password or if you have shared your login credentials with others.

We reserve the right to suspend or close your sultan account if we detect fraudulent activity, violation of these terms, or use of the platform in breach of local law. If we close your account, we will return any remaining balance to your registered payment method within standard processing windows.

Deposits and withdrawals on sultan

We accept deposits via ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. E-wallet deposits are instant; bank transfers settle within their standard processing windows. All deposits are final—once credited to your sultan account, they cannot be reversed.

Withdrawals on sultan are processed subject to verification checks. Our compliance team reviews withdrawal requests to ensure they align with your account activity and deposit history. This protects against fraud and money-laundering risk. Most withdrawals clear within standard banking windows—e-wallet transfers often complete within minutes, while bank transfers may take one to three business days.

We do not charge withdrawal fees on sultan. However, your bank or e-wallet provider may apply their own fees. We are not responsible for delays caused by your bank or payment provider.

Game rules and fair play on sultan

All games on sultan—including football markets, live-dealer tables, slots, esports, and lottery draws—operate under specific rules. You agree to follow these rules when you participate. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use certified random-number generators. Live-dealer tables with JILI use real cards and real wheels. Football odds and results are sourced from official league data. Esports results reflect actual tournament outcomes.

We do not guarantee any outcome or return on your participation. All games involve risk, and you may lose your entire stake. We are not liable for losses resulting from your decisions or game outcomes.

If you believe a game result is incorrect or fraudulent, contact our support team immediately with details. We will investigate and take corrective action if warranted.

Bonus and promotional terms on sultan

We may offer bonuses or promotions to new or existing users on sultan. Any bonus is subject to specific terms—including minimum deposit amounts, wagering requirements, game restrictions, and expiration dates. We will communicate these terms clearly when you claim a bonus.

Bonuses on sultan are non-transferable and cannot be withdrawn as cash unless explicitly stated. If you violate bonus terms—such as by attempting to exploit a promotion or by withdrawing before meeting wagering requirements—we may forfeit the bonus and any winnings derived from it.

We reserve the right to modify or cancel promotions at any time. Changes will be communicated via in-app notification or email.

Dispute resolution on sultan

If you have a dispute with sultan regarding a game result, a transaction, or any other matter, contact our support team first. We will investigate and respond within a reasonable timeframe. Most disputes are resolved through this process.

If you are not satisfied with our response, you may escalate your complaint in writing. We will review escalated complaints and provide a final decision. Our decision is binding unless you pursue legal action in your jurisdiction.

We are not liable for disputes arising from your misunderstanding of game rules, payment delays caused by your bank or payment provider, or technical issues beyond our control.

Data protection and privacy on sultan

We collect personal information (name, email, phone, ID) to verify your identity and process your transactions on sultan. This information is encrypted and stored securely. We do not share your personal data with third parties except as required by law or to process your payments.

We use cookies and similar technologies to improve your experience on sultan. You can disable cookies in your browser settings, though this may limit functionality. For full details on how we collect, use, and protect your data, see our privacy policy.

Prohibited conduct on sultan

We prohibit the following on sultan:

• Creating multiple accounts to exploit bonuses or evade account restrictions
• Using automated tools, bots, or scripts to access our platform
• Attempting to manipulate game outcomes or access restricted features
• Engaging in money laundering, fraud, or other illegal activity
• Harassing our staff or other users
• Sharing your account credentials with others

If we detect prohibited conduct, we will suspend or close your sultan account and may forfeit any balance. We may also report suspected illegal activity to relevant authorities.

Our liability on sultan

We provide sultan "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of our platform—including lost profits, lost data, or business interruption. Our total liability to you is limited to the amount you have deposited on sultan.

We are not responsible for technical issues, network outages, or service interruptions beyond our control. We are also not liable for delays or failures caused by your bank, payment provider, or internet service provider.

Changes to our terms on sultan

We may update these terms at any time. Changes will be communicated via in-app notification or email. Your continued use of sultan after changes are posted constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

Final note

These terms are governed by the laws of the jurisdiction where sultan operates. Any legal action or proceeding arising from these terms must be brought in the courts of that jurisdiction. By using sultan, you consent to the exclusive jurisdiction of those courts.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. Our failure to enforce any right does not constitute a waiver of that right.

Thank you for using sultan. If you have questions about these terms, contact our support team. Our services are available only where local law permits—verify that your access complies with your jurisdiction's regulations.